Last updated: October 4, 2026
Welcome to our FAQ page. Below are answers to common questions about ordering, shipping, returns, and payments at ryobitoolsoffer.
Q: What kind of products do you sell?
A: We sell tools and equipment for home improvement, outdoor work, and general repair tasks. Our catalog is focused on practical items for everyday use.
Q: Where do you ship?
A: We ship within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or international addresses.
Q: How long does it take to process my order?
A: Orders are usually processed within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day.
Q: How long does delivery take?
A: After your order ships, delivery usually takes 3–5 business days, depending on your location and the carrier.
Q: How much does shipping cost?
A: Shipping is free for all orders within the contiguous United States.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Can I return an item?
A: Yes. You may return most items within 30 calendar days of receiving your order, as long as the item is unused and in its original packaging. Please contact us first to authorize the return.
Q: Who pays for return shipping?
A: Return shipping is free for orders shipped within the contiguous United States. We do not charge a restocking fee.
Q: How long does a refund take?
A: Once we receive your return, we inspect it within 1–2 business days and issue the refund to your original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund.
Q: How can I contact you?
A: You can email us at info@ryobitoolsoffer.my or call +770-377-8404 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time. You can also use the contact form at the bottom of our Contact Us page.
Q: Do you have a physical store?
A: We operate as an online retailer. Our mailing address is 4891 Hawk Trail NE, Marietta, GA 30066, United States. This address is for returns and correspondence only, not a retail storefront.